Understanding Return Policy


Back Comfort Store has a 30 day return policy. If you are not 100% satisfied with your purchase, please contact us to process your return. We will refund you the cost of your product minus a restocking fee.
30 day Money Back Guarantee and Free Returns are only valid on items that were received with a manufacturing defect.
Items being sold by third parties are pursuant to that companies return policies. 
In order to qualify for a return, you must pack the item in the original box we shipped. If you no longer have the original box, you may use an alternate box that is the same size or smaller than the original box we shipped to you. We will not provide boxes in order to facilitate a return. Boxes may be purchased from us for a fee.
You must use our free return label provided to you in order to qualify for free return shipping.
We will not reimburse you for the cost of return shipping if items are returned with any other shipping service, label, or postage other than what we provided to you.
If you return an item that is in usable condition, or if we attempted to make your item in usable condition, you will not be eligible for Free Return or Money Back Guarantee.
Pending reason for cancellation, cancelled orders may be charged a cancellation fee.